Job Description
Hourly Wage
Benefits are provided in accordance with the locations Collective Bargaining Agreement. The hourly pay range for this position is $18 per hour-$18 per hour per hour.
Work Hours
The work hours for this position are Mon-Fri, 6:00 am-10:00 am
Key Purpose
Welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.
Success Criteria
- Arrive on time to all shifts
- Proper uniform including non-slip shoes and name tag
- Professional appearance
- Provide outstanding hospitality
- Dont be afraid to ask for help
Key Areas of Collaboration and Influence
- A strong commitment to guest experience
- Always remember safety first
- Build respectful relationships with all teammates and quests
- Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
- Build relationships with delivery vendors
Ideal Candidate Experience
- Must have a passion for customer service
- Always have a positive attitude
- Be dependable & reliable
- Ability to communicate effectively
- Knowing your equipment is clean and in good working order
- Ability to keep calm under busy working conditions
Key Accountabilities
- Properly setting up all equipment needed
- Clean & sanitize work and service areas
- Station set to execute guest service / satisfaction
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas
- Order, receive, or stock supplies or retail products
- Operate cash register and be familiar with self-service kiosks
- Maintain product inventory to established levels
- Recognize products; accurately restock & rotate product
- Smile, greet, and serve customers, making them feel welcome
- Complete necessary HACCP to ensure safe temperature control
- Display merchandise in an attractive manner
- Weigh, grind, or pack coffee beans for customers
- Stock, clean and organize coolers in attractive manner
- Label and display signs for all items
- Other duties as assigned
- Must follow all safety rules and actively prevent accidents
Physical Demands & Work Environment
- Ability to lift a minimum of 25 pounds
- Must be able to stand for periods of 7 hours
- Must be able to work under pressure during peak periods of the day
- Must offer outstanding hospitality for their entire shift
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.