Property Management Specialist (jtr Transitional Homes)

Definition

Definition : Under general supervision of the Operations Manager & HHS Supervisor, assists in providing transitional and/or sober living housing to Salt River Pima-Maricopa Indian Community (SRPMIC) Members in need of specified services. Performs all functions related to transitional and/or sober living housing managed by the Division, in partnership with other SRPMIC Departments. Conducts property inspections, health and safety site visits and assists Residents work towards long-term housing self-sufficiency. Utilizes all support resources, services, financial assistance, job/educational referrals for the support of Community Members in transitional and/or sober living situations. This job class is treated as FLSA Exempt. This is a driving position

Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive list of tasks performed by all positions in this classification.

Examples of Tasks

1. Resident Mentoring, Supervision & Leadership : Acts as the primary property liaison and support to program residents who are transitioning from an SRPMIC managed program or have experienced an emergency circumstance.

• Encourages individuality and also a sense of "Community" so they become productive and contributing Members of the SRPMIC.
• Supports and monitors the follow-up care with appropriate Case Managers or SRPMIC Department partners that are part of the program requirements.
• Acts as on-site liaison and support the residents and to enforce the provisions and requirements of the program.
• De-escalates tense or challenging situations and circumstances when needed.
• Communicates and coordinates with other SRPMIC departments to supplement applicable assistance needs.
• Maintains confidentiality and protects against disclosure of sensitive Resident information.

2. Program Policies & Practices: Helps coordinate the policies and practices for Resident occupancy units.

• Participates in the review and update of all Department policies and practices relating to rental home occupancy.
• Conducts Resident pre-occupancy orientation educational sessions to ensure Residents are aware of the agreement provisions, compliance issues, rules, practices, etc. and one-on-one and group counseling services to address resident concerns.
• Determines and documents any and all agreement violations and works through the policy to resolve issues.

3. Administration & Operations : Acts as a liaison between the programs and all service providers and program stakeholders in SRPMIC.

• Performs "On-Call" duty 24/7 except when approved for leave or coordinated days off work with the supervisor.
• Maintains an overall awareness and knowledge of program activities.
• Helps conduct the resident orientation regarding the program expectations, rules and regulations.
• Acts as liaison with the Public Works Maintenance team for scheduled and unscheduled unit maintenance.
• Monitors resident rent payments.
• Helps train assigned staff in the backup/on-call role as required.
• Serves as a Member of the Program Committee for the Transitional/Sober Living Housing team.
• Coordinates the rental unit accounts adjustments in rent payments including decreases, increases, move-in and move-out charges.
• Prepares written correspondence as required.
• Attends on and off-site Resident meetings and staff meetings.
• Updates electronic Resident files.
• Stocks basic residential supplies for new residents and ensures move-in and move-out cleaning, maintenance and repair occur timely for next resident.

4. Health & Safety Site Visits : Performs regular unit inspections and coordinates the work orders resulting from the inspections.

• Conducts routine, random and monthly site visits to ensure the health, safety and good working order of all units including adjoining property and land.

5. Administration & Operations: Maintains all Resident rental unit and home loan files.

• Ensures files are in compliance with all Federal, State and Tribal Government auditing requirements.
• Works with the Auditors and Low Income Tax Credit Investors to ensure documents and files are being appropriately maintained.
• Ensures compliance and collection of payments while working closely with the Finance Department.

6. New Housing Development : Assists the Supervisor and Manager with coordinating new housing development opportunities for Community Members.

• Attends on and offsite meetings for public information sessions. Assists the Supervisor and Manager in preparing for the educational sessions.

7. Miscellaneous: Performs other job related duties as assigned by the HHS Supervisor, Operations Manager or other leadership.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions along with the housing and economic needs of the SRPMIC.
• Knowledge of the Low-Income Tax Credits laws and regulations.
• Knowledge of the Community Development Department lease and occupancy policies.
• Knowledge of HUD regulations.
• Knowledge of SRPMIC court proceedings.
• Knowledge of all available Community resources for housing within SRPMIC.
• Knowledge of basic accounting practices and procedures.
• Knowledge of basic building maintenance and care.

• Skill organizing and maintaining office and applications/ agreement records, documents and files to auditing standards for compliance review.
• Skill providing excellent customer service.
• Skill resolving complaints from applicants and Residents.
• Skill communicating with difficult residents and in difficult situations.
• Ability to develop and maintain positive and effective working relationships with all levels of the Department, Community, resource agencies and other regulatory entities.
• Ability to explain lease agreements and Resident policies.
• Ability to explain complex laws and regulations to applicants and Residents to ensure understanding of benefits, objectives, conditions and requirements of the program.
• Ability to research, compile and analyze data to prepare timely and accurate reports.
• Ability to follow verbal and written instructions.
• Ability to prioritize tasks as requirement by the Resident agreements, Supervisor or Manager.
• Ability to use computer and associate software including MS Office.
• Ability to walk or stand for extended periods.
• Ability to lift and carry up to 40 lbs.

Minimum Qualifications

• Education and Experience: Graduation from high school or GED equivalent, AND two (2) years full time work in housing services, social work tenant/homeowner organizations or other closely related work required, OR an Associate's Degree in social work, business, housing or closely related field, AND one (1) year full time work experience in housing services, tenant/homeowner organizations or other closely related work.

• For enrolled Community Members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.
• Native American Community property management experience highly preferred.

• Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• This position will require alternative work scheduling beyond a normal work week, including nights, weekends and holidays. Housing maybe available to the candidate.
  
• May be required to pursue further training in public housing services.
• May be required to walk or stand for extended periods.
• May be required to conduct inspections in unsanitary conditions.
• Must possess and maintain a valid Arizona Driver's License.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.