Public Safety Communications Analyst

Definition

Definition : Under general supervision of the Information Technology (IT) Infrastructure Manager, the Public Safety Communications Analyst is responsible for all aspects of the SRPMIC Public Safety voice radio communications systems. This includes maintenance, operations, programming and administration of Land Mobile Radio Communications Networks, Microwave Backhaul Networks and Mobile/Portable Radio Subscriber equipment. Recommends technical and operating decisions plus develops standard operating procedures (SOP) and standards for the Community and Tribal Government communications systems. This job class is treated as FLSA Exempt.

Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

Tasks :

1. Vendor Management: Manages vendors, vendor contracts, warranties and follows the SRPMIC vendor management processes.

2. Communication Systems Support & Maintenance : Acts as the SRPMIC primary point of contact for oversight, maintenance and troubleshooting of all Community Public Safety communications equipment.

• Coordinates the maintenance and repair of mobile and portable radio equipment, mobile data devices and fixed site radio equipment such as base stations, repeaters, remote control units, microwave and multiplex equipment, computer control, system control equipment and other RF radiating and wireless system control devices.
• Configures mobile and portable radio subscriber equipment including talk groups, OTAR and OTAP.
• Coordinates the installation, maintenance and upgrades of hardware and software for all voice and data communications systems.
• Inspects two-way radio equipment, communications facilities, radio towers, rooftop antenna installations and/or vehicular installations to ensure compliance with FCC rules, safety procedures and established operating and installation procedures.
• Diagnoses issues, problems and complaints about system operation and recommends changes or other actions to improve radio system or microwave transport network performance.
• Oversees field and special tests to determine efficiency, adequacy and durability of equipment and systems.
• Performs troubleshooting of radio systems and equipment.
• Monitors radio system, network alarms and utilizes knowledge and experience to evaluate alarms and take corrective action.
• Serves as the primary point of contact for other agencies and vendors on the 700 MHz trunked radio system.
• Serves as the primary point of contact for other agencies and vendors on the UHF MotoTRBO radio system.

3. Operations & Administration : Maintains timely and quality documentation and communication with management, administration officials, vendors, contractors, coworkers, other governmental agencies and the Community as necessary.

• Prepares written documents, reports, comments and other correspondence as necessary.
• Replies to federal rulemaking proposals.
• Makes verbal and written presentations on technical, regulatory and organizational matters with clear organization and presentation.
• Serves as the primary point of contact between SRPMIC and Motorola for all activites and issues related to the radio systems.
• Serves as the primary responsible party for ensuring the seven (7) ASTRO P25 radio system site locations, and three (3) MotoTRBO radio system sites are fully operational and well maintained. This includes, but not limited to, physical quality control, battery systems, generators, physical security, microwave systems, and all radio equipment and peripherals.
• Serves as a liaison with the Federal Communications Commission (FCC) and Public Safety user groups concerning radio licensing functions.
• Coordinates and reviews FCC license documents, engineering plans, proposals, bids and specifications.
• Researches and analyzes frequency usage and the Community future communications needs.
• Coordinates frequency use issues and problems with other entities.
• Produces written documents such as memos, status reports and other written correspondence.
• Enters data into a personal computer to use project, engineering, data management and spreadsheet applications.
• Meets all scheduling requirements and Key Performance Indicators (KPIs).
• Resolves procedural, operational and other technical work­ related problems.
• Ensures parts and equipment availability.
• Schedules, assigns and prioritizes daily work in accordance with assigned priorities. Reviews work prioritization weekly with supervisor.
• Administers safety practices to maintain a safe workplace environment.
• Manages the communication budget.
• Provides training on Communications equipment and technologies, communication, leadership and other needed training to all SRPMIC staff, customers and vendors.
• Participates in an on-call rotation with other radio team members, for two week periods.
• Participates in, and represents, the Community at local APCO, NENA and regional planning committees.

4. Mentoring:

• Supervises, Instructs and trains junior Radio Team members on radio system and subscriber (mobile and portable radios) programming, functions and troubleshooting.
• Instructs and trains assigned staff and personnel from other jurisdictions regarding SRPMIC communications systems and issues.
• Provides end-user training on Communications equipment and technologies, communication, leadership, and other needed training to all SRPMIC staff, customers, and vendors.
• Keeps the team informed on any changes to the systems and ensures all support personnel have appropriate traing and support documentation to maintain the system.
• Follows Information Technology standards set for Production Change Control for changes made to the radio systems. Communicates and coordinates changes with the appropriate and impacted departments.

5. Miscellaneous: Performs other job related duties as assigned by the IT Management Team.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
• Knowledge of the principles of electrical, electronic and radio communications theory.
• Knowledge of the Motorola ASTRO Public Safety 700 MHz P25 Phase 2 voice radio communications system.
• Knowledge of the Motorola MotoTRBO UHF 450-MHz radio communications system.
• Knowledge of the principles and practices involved in designing, constructing, installing, maintaining and operating a variety of communications systems and testing devices.
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) applications in Local and Wide Area Networks (LAN/WAN).
• Knowledge of FCC rules and regulations pertaining to radio systems.
• Knowledge of the use of spreadsheets and database management software program applications.
• Knowledge of budgetary principles and practices.

• Skill developing communications systems standards, policies, practices and procedures.
• Skill reviewing the work of employees, contractors and vendors in order to assure quality control.
• Skill interfacing at all staff levels and providing effective verbal and written communication.
• Skill effectively managing communications systems related change and requirements gathering in a fast-paced, high-demand work environment.
• Skill with a personal computer including the Microsoft Office software suite and Microsoft SharePoint.
• Skill training end-users on both mobile or portable radio operation.

• Ability to learn job-related material including new technology and systems.
• Ability to draft communications project proposals and requests for proposals to vendors to define goals, identify the scope, specifications and background.
• Ability to determine cost of equipment and services.
• Ability to effectively communicate both verbally and in writing.
• Ability to advise management of the future communications needs of the Community and Tribal Government.
• Ability to provide quality control input for project and operations & maintenance functions.
• Ability to recommend difficult technical and operating decisions.
• Ability to provide technical support to departments regarding communications equipment purchases.
• Ability to present technical facts clearly and concisely to both technical and nontechnical personnel.

Minimum Qualifications

Qualifications:

Education & Experience: A Bachelor's Degree from an accredited college or university is required.

• Four (4) years of full­time experience related to the support of radio communications systems is required.
• A Bachelor's Degree in Electrical Engineering, Communications Engineering, Electronics Engineering or a related engineering field is highly desired.
• Experience supporting and troubleshooting Motorola ASTRO P25 Phase 2 TDMA radio multi-zone simulcast trunked radio public safety voice networks and mobile data communications systems and connected devices such as subscribers.
• Experience with system platform is required.
• The following are preferred :

Experience supporting and troubleshooting Microwave and Fiber Backhaul Networks.

Experience using radio communications test equipment such as an antenna analyzer, RF power meters, communications service monitors and frequency counters.

Current, or previous, OSHA compliant Tower Climber Certification.

Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• Must possess and maintain a valid Arizona Driver's License May be required to work outside normal work hours including nights, weekends and holidays. All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the "Community Code of Ordinances", Chapter 11 "Minors", Article X. "Investigation of Persons Working with Children", random drug testing and completion of a background check every five (5) years.
  

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.