TECHNOLOGY SUPPORT ANALYST ASSOCIATE

Technology Support Analyst Associate

Arizona State University

ASUHS Administration

Campus: Tempe

72000BR

Job Description

Provides support to users of information technology tools. Work typically involves fielding questions and giving basic instruction, routine delivery, installation, setup, maintenance, and upgrade of computer hardware and software and media equipment, and some troubleshooting when customer or public-site hardware and software are not operating properly.

Salary Range

$39,000 - $44,720 per year; DOE

Close Date

01-October-2021

Essential Duties

·        Assists with departmental applications that support the Electronic Medical Record (Point N Click)

·        First level of support for departmental user needs

·        First Level of support for ASU students for patient portal needs

·        Assists with departmental system access and removal

·        Maintain computer inventory for department

·        Assists with statistics and reporting

·        Primary support for department digital displays

·        Primary support of maintaining department shared computer equipment

Minimum Qualifications

Associates degree in technology or related field AND one year experience providing information technology services; OR, three years’ experience providing information technology services; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

·        Experience trouble shooting technical issues for both hardware and software.

·        Experience in fielding a wide range of technical questions from a user base spread across multiple locations

·        Evidence of effective communication skills with users with varying technical knowledge

·        Experience tracking and handling computer inventory

·        Experience in providing customer service to ASU students and Staff

·        System Administration experience

Working Environment

·        Communicate effectively 

·        Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard

·        Work in an office setting and use office equipment (e.g. scanners, printers, copiers, fax machines, telephones)

·        Sit or stand for extended periods of time

·        Lifting or moving up to 45lbs.

Department Statement

The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and compassionate in order to ensure the well-being and educational success of students at Arizona State University. Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part of the New American University.  ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services facilities are beautiful, modern, efficient, and utilize an electronic health record (Point&Click). ASU Health Services works with our other wellness departments to create a healthy campus model and our physicians and nurse practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family medicine, internal medicine, emergency medicine, sports medicine, rheumatology, and adolescent medicine) and board certified nurse practitioners.  To learn more about Health Services, please visit our website at http://students.asu.edu/health.

ASU offers a tuition discount for the employee, their spouse and dependents, and a competitive benefits package including paid vacation and holidays, health insurance and more. For more benefits information, please visit

http://cfo.asu.edu/hr-benefitsenrollment

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id# 72000BR

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25620&siteid=5494&jobid=4357116#jobDetails=4357116_5494